About misdeliveries

Nearly all the parcels entrusted to us to deliver arrive on time. It is however possible that you (or a neighbour) mistakenly take delivery of a parcel that is not intended for you - an unpleasant situation for you, for the person who was supposed to receive the parcel and for us. In such a case, the postman or woman may return to ask for the parcel back. 

You can also drop off the incorrectly delivered parcel at the post office or call our Customer Service on +31 58 233 3333 to have the parcel picked up.

How does it work

You can drop off the incorrectly delivered parcel at the post office or call our Customer Service on +31 58 233 3333 to have the parcel picked up.