Giving your customers peace of mind: their order is on its way
Your customers can track their order online
A successful order is always followed by an order confirmation. Many retailers, including webshops, send their order confirmations by e-mail. Some let their customers know in this e-mail that the order has been immediately dispatched and that a parcel driver will come and deliver it the next day.
An order confirmation always gives your customers peace of mind, even more so if they receive a link with delivery details immediately after placing an order. They can rest assured not only that the order has been received but also that the goods are actually on their way. What’s more, your customers can follow the journey of their parcel using Track& Trace. Self-service of this kind can certainly reduce the number of phone calls your customer service receives, saving you time and money and instilling confidence in your customers.
Would you like to give your customers that same reassuring feeling by immediately sending them a link with delivery information? Simply download the user instructions at the bottom of this page for the link to Track & Trace. You can even select this option directly in Parcelware.
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| Track & Trace links in your e-mails |
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